Welcome to Shamayas (www.shamayas.com). By accessing or using our website, mobile app, or services (collectively “Shamayas Services”), you agree to be bound by these Terms of Use. Please read them carefully before using our services.

These Terms govern your access, use, and interaction with Shamayas, including purchases, account creation, and participation in promotions or special offers. If you do not agree to these Terms, please refrain from using our Services.

1. Eligibility to Use Shamayas

Shamaya's Services are intended for individuals who are at least 18 years of age. By using the Services, you confirm that:

• You are legally capable of entering into binding agreements

• You are at least 18 years old

• You have the right to provide accurate information to us

If you are under 18, you may only use Shamayas Services under parental or guardian supervision.

2. Account Registration

To access certain features, you may need to create an account. When registering:

• Provide accurate, current, and complete information

• Maintain the confidentiality of your account credentials

• Notify Shamayas immediately if you suspect unauthorized use of your account

You are responsible for all activity that occurs under your account. Shamayas is not liable for any losses resulting from unauthorized access due to failure to secure your login credentials.

3. Orders and Purchases

When you place an order on Shamayas:

• You are making an offer to purchase the product as described on the website or app

• Shamayas reserves the right to accept or reject your order at its sole discretion

• Order confirmation does not guarantee acceptance; it is only a notification that your request has been received

a. Pricing and Availability

• Prices are displayed in Indian Rupees and include applicable taxes unless stated otherwise

• Shamayas strives to maintain accurate product information, but errors may occur. In case of incorrect pricing, we reserve the right to cancel the order or contact you to adjust the price before shipping

• Product availability is subject to stock levels; items may be out of stock even after order confirmation

b. Payment Terms

• Shamayas accepts payments through online gateways (credit/debit cards, UPI, net banking) or other approved methods

• Prepaid orders are encouraged, offering benefits such as faster processing and reduced cancellations

• Payment is deemed complete only after successful authorization by the payment processor

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4. Shipping, Delivery, and Returns

Shamayas strives to deliver your products safely and on time. Please refer to our Shipping Policy and Returns & Refunds Policy for full details. By using Shamayas Services, you agree to comply with the conditions outlined in these policies, including:

• Providing accurate shipping information

• Being responsible for failed delivery attempts due to incorrect or incomplete addresses

• Accepting deductions for reverse shipping fees or RTO charges where applicable

5. Product Information and Descriptions

We make every effort to display products accurately, including images, descriptions, and specifications. However:

• Colors may appear differently depending on your device or screen settings

• Dimensions, weight, and other product details are approximate and may vary slightly

• Shamayas does not guarantee that all product information is error-free at all times

6. User Conduct

While using Shamaya's Services, you agree not to:

• Violate any applicable laws or regulations

• Use the Services for unauthorized commercial purposes

• Interfere with the operation of Shamayas or its technology

• Post or share content that is unlawful, offensive, or infringes the rights of others

• Attempt to access data or accounts without permission

Shamayas reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

7. Intellectual Property

All content on Shamayas, including logos, graphics, product images, text, and software, is owned by Shamayas or its licensors and protected by copyright, trademark, and other intellectual property laws.

• You may use our content for personal, non-commercial purposes only

• You may not reproduce, modify, distribute, or sell any part of the Services without prior written consent from Shamayas

8. Third-Party Links and Services

Shamayas Services may include links to third-party websites, apps, or services for your convenience.

• Shamayas does not control these third-party sites and is not responsible for their content, privacy practices, or transactions

• Use of third-party services is at your own risk

• We encourage you to review the terms and privacy policies of any third-party platforms you access

9. Promotions, Discounts, and Offers

Shamayas may run promotions, discounts, or special offers from time to time:

• These offers are valid only as specified and cannot be combined unless stated

• Shamayas reserves the right to modify or cancel any offer at its discretion

• Misuse of promotional offers, including repeated returns or fraudulent activity, may result in account suspension or denial of future discounts

10. Limitation of Liability

Shamayas and its affiliates shall not be liable for:

• Any indirect, incidental, or consequential damages arising from the use of the Services

• Errors or inaccuracies in product descriptions or pricing

• Shipping delays due to circumstances beyond our control, including weather, strikes, or courier disruptions

• Losses resulting from unauthorized access to your account

Our total liability, if any, will be limited to the amount paid by you for the product or service that caused the claim.

11. Indemnification

You agree to indemnify and hold harmless Shamayas, its employees, and affiliates from any claims, damages, or expenses arising from:

• Your breach of these Terms

• Use of the Services in violation of laws

• Unauthorized or fraudulent activity associated with your account

This obligation applies whether or not Shamayas was aware of or consented to the conduct in question.

12. Privacy and Data Protection

Shamayas respects your privacy and handles your information according to our Privacy Policy. By using the Services, you consent to the collection, use, and storage of your personal data as described in the Privacy Policy.

You have the right to manage your preferences, opt out of marketing communications, and request access to or deletion of your data.

13. Termination

Shamayas may suspend or terminate your access to the Services, with or without notice, if:

• You violate any Terms of Use

• Your account is associated with fraud, abuse, or illegal activity

• You repeatedly misuse the returns or cancellation policies

Termination does not affect any legal rights or obligations accrued before termination.

14. Dispute Resolution

We encourage users to resolve any concerns directly with our support team before seeking legal remedies.

• All disputes are governed by the laws of India

• Any legal proceedings will be conducted in courts located in India, unless otherwise agreed

• Users agree to attempt mediation or informal resolution before pursuing formal legal action

15. Changes to Terms of Use

Shamayas may update these Terms of Use periodically to reflect changes in law, business practices, or technology.

• The last updated date will be posted at the top of this page

• Continued use of Shamaya's Services after changes constitutes acceptance of the revised Terms

• Users are encouraged to review these Terms regularly to stay informed

16. Contact Information

For any questions, clarifications, or concerns about these Terms or Shamayas Services, please reach out to our support team:

• Email: support@shamayas.com

• Phone/WhatsApp: +91-7986791088

• Availability: Monday to Saturday, 10 AM – 6 PM

We aim to respond promptly and ensure your concerns are addressed efficiently.