Shamayas is committed to safeguarding the privacy and security of our customers. Your trust is essential to us, and we take every measure to ensure that your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, mobile app, or other services.

By accessing or using Shamayas, you agree to the practices described here. Please read this policy carefully to understand how your information is treated.

1. Information We Collect

When you interact with Shamayas, we may collect information to improve your shopping experience, process transactions, and provide personalized services. The types of information we gather include:

a. Personal Information

This is information that can identify you directly. Examples include:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information (credit/debit card, UPI, net banking)

We collect this information when you create an account, place an order, subscribe to newsletters, or contact our support team.

b. Non-Personal Information

This is information that cannot directly identify you but helps us understand how our platform is used. Examples include:

• IP address

• Browser type and version

• Pages visited on our website

• Time spent on the site

• Device type and operating system

Non-personal data is collected through cookies, web beacons, and other tracking technologies.

c. Sensitive Information

We do not intentionally collect sensitive personal data such as racial or ethnic origin, health information, or government identification numbers. However, certain products (like health and fitness items) may require basic health-related information for proper product usage, and we ensure this is handled securely.

2. How We Use Your Information

Your information is used for purposes directly related to providing a seamless shopping experience, improving our services, and complying with legal obligations. These purposes include:

• Order Processing: To fulfill and track your purchases, including billing, shipping, and delivery notifications.

• Customer Support: To respond to your inquiries, handle complaints, or assist with returns, refunds, or cancellations.

• Marketing & Promotions: To send you updates, offers, newsletters, and promotional content (only if you opt-in).

• Personalization: To recommend products, provide a tailored shopping experience, and improve website usability.

• Security & Fraud Prevention: To detect, prevent, and mitigate unauthorized or illegal activity, including payment fraud.

• Analytics: To understand shopping patterns, improve our services, and optimize the website and app performance.

• Legal Compliance: To comply with applicable laws, tax regulations, and internal policies.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Information

Shamayas may share your information in limited circumstances to facilitate your transactions and comply with the law:

a. Service Providers

We may share data with trusted third-party service providers for:

• Payment processing

• Delivery and logistics

• Marketing and communication services

• IT services, hosting, and data storage

These providers are bound by contractual obligations to protect your information and use it only for the purposes specified by Shamayas.

b. Legal Requirements

We may disclose your personal information if required by law, regulation, or legal process, including but not limited to:

• Tax authorities and government agencies

• Law enforcement agencies investigating fraud or other criminal activity

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction, but it will continue to be protected under this Privacy Policy.

4. Cookies and Tracking Technologies

Shamayas uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember login and preference settings

• Analyze website performance and traffic patterns

• Deliver targeted advertisements based on browsing history

You can manage your cookie preferences in your browser settings, including blocking cookies, but this may affect certain functionalities of the website or app.

5. Data Security

We implement strict technical, administrative, and physical safeguards to protect your personal information. Measures include:

• Secure Socket Layer (SSL) encryption for all payment transactions

• Regular security audits to detect vulnerabilities

• Access controls limiting data access to authorized personnel only

• Data backup and disaster recovery systems

While we strive to protect your information, no system is completely foolproof. You are encouraged to use strong passwords, keep your login credentials secure, and report any suspicious activity immediately.

6. Data Retention

Shamayas retains your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Examples of retention include:

• Keeping order history for accounting and warranty purposes

• Retaining marketing preferences until you unsubscribe

• Storing support communications to resolve disputes or inquiries

Once data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

As a user, you have rights concerning your personal information. These include:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Correction: Update or correct inaccurate or incomplete information.

• Right to Erasure: Request deletion of your personal data, subject to legal obligations.

• Right to Restrict Processing: Limit how we use your data in specific circumstances.

• Right to Object: Opt-out of data processing for marketing purposes.

• Right to Portability: Request your data in a machine-readable format.

To exercise these rights, contact our privacy team at support@shamayas.com. We will respond promptly and in accordance with applicable laws.

8. Children’s Privacy

Shamayas does not knowingly collect personal information from children under the age of 13. If we discover that a child has provided personal data without parental consent, we take immediate steps to delete it.

Parents or guardians who believe their child has shared information with us may contact support@shamayas.com for assistance.

9. Third-Party Links

Our website or app may contain links to third-party websites or services. Shamayas is not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Marketing Communications

You may receive promotional emails, newsletters, or SMS notifications from Shamayas if you have opted in.

• You can unsubscribe at any time by clicking the “unsubscribe” link in emails or contacting support@shamayas.com.

• Even after unsubscribing, we may send transactional messages related to orders, account activity, or important announcements.

We do not share your contact information with third parties for marketing purposes without your explicit consent.

11. Payment Information

All payment information is collected through secure payment gateways and is never stored on our servers.

We use encrypted channels to process credit/debit cards, UPI, net banking, and other supported payment methods. This ensures your payment details remain confidential and secure.

12. International Data Transfers

At this time, Shamayas operates solely in India. However, in the future, if data needs to be transferred or stored outside India, we will ensure it is done in accordance with applicable privacy laws and with adequate protections in place.

13. Changes to This Privacy Policy

Shamayas may update this Privacy Policy periodically to reflect changes in operations, legal requirements, or business practices.

• The updated policy will be posted on the website with the “Last Updated” date.

• Continued use of Shamayas services after the changes constitutes acceptance of the updated policy.

We encourage users to review this page regularly to stay informed about how we protect your information.

14. Contact Information

If you have questions, concerns, or complaints regarding our privacy practices, you can reach our team directly:

• Email: support@shamayas.com

• Phone/WhatsApp: +91-7986791088 (Monday–Saturday, 10 AM – 6 PM)

We are committed to responding promptly and resolving any privacy concerns effectively.

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15. How We Ensure Transparency and Trust

Shamayas believes in maintaining full transparency with our customers. Here’s what you can expect:

• Clear communication about how your data is collected and used

• No hidden tracking beyond standard cookies and analytics tools

• Easy opt-out options for marketing communications

• Secure data handling practices across all operations

We aim to foster a trustworthy environment where you can shop confidently, knowing that your personal information is treated with care and respect.

Shamayas is committed to ensuring that your personal information remains secure, your privacy is respected, and your shopping experience is smooth and trustworthy. By maintaining transparency and adhering to these privacy practices, we aim to create a shopping environment where you feel confident, informed, and valued.

Last Updated: August 2025